Returns & Exchanges

We're here to help

We hope you love your new piece. If it isn't quite right, we'd be happy to help with a return or exchange. Please email info@sukiloop.com within 30 days of purchase with your order number, the item and what you'd like help with. If it arrived damaged or isn't what you ordered, please include a photo so we can look into it.

Before sending it back, get in touch so we can guide you through the next steps and email you the return address.

A few things to know

For a change-of-mind return, please keep your piece unused and unworn, in its original condition and packaging, and have your proof of purchase ready.

If you've changed your mind, you'll cover the return postage. If we sent the wrong item or it has a defect, we'll cover that cost. Original delivery charges aren't refunded, except where required by law.

Gift cards, custom or personalized pieces, promotional gifts and items marked final sale or non-returnable aren't eligible for change-of-mind returns. Using a regular discount code doesn't change your return options.

Your refund or exchange

We'll email you once we've checked your request and, if needed, the returned item. When your refund is confirmed, we'll send it to your original payment method; your payment provider's processing time will determine when it appears. If you'd prefer an exchange, we'll help you check availability.

Your statutory rights, including those for faulty or incorrect items, remain unchanged.